Peg Leg Porker is committed to making sure our customers are 100% satisfied with your purchase. If you are unhappy with the item(s) received for any reason, you may return your purchase within 30 days of the purchase date.
- The item must be in new/unused condition
- The item isn't damaged (see the information below on damaged orders)
- Must be within 30 days of the purchase date
If the return in question meets the above criteria, please pack the item up safe & sound for shipping back to our warehouse.
Peg Leg Porker Online Fulfillment Center 605 Highway 76, Bldg. 2 White House, TN 37188
*Please note that return shipping is to be paid by the customer.
Once we receive your return shipment back to our warehouse, we will issue a refund for the item back to the credit card used for the original order. Please allow 5-7 business days for the refund to post back to your account. Please note that the refund will not include the shipping cost for the original order.
While we have no control of all things that happen during production and shipment, we do our best to ensure that your item(s) make it to you in perfect condition. Please notify us within 5 days after receiving the shipment with a photo of the damaged item. With proof of the damage, we would be happy to send out a replacement or issue a full refund for the order.
We take enormous pride in every product we offer and strive to deliver them in the best possible condition on the requested delivery date. While there are many things we do to mitigate the risk of shipping fresh and frozen food around the country, there are unfortunately some things outside of our control like the weather and transit delays once the package is in the hands of FedEx or UPS. As such, the shipping guidelines are not guarantees of a shipping or arrival date.
We are unable to guarantee the time of delivery, as this is all subject to the local carrier. Most carriers will deliver packages anytime between 8 am-10 pm. If you are placing an order for a time-sensitive event, we recommend placing your order early and scheduling it to arrive 2+ days before your event. A majority of our products can be frozen or refrigerated upon arrival to preserve freshness.
In anticipation of high package volumes (especially during holidays) or other uncontrollable events, we may have your order shipped early to ensure that it arrives in good condition.
Please note that we are not responsible for delays in transit caused by high package volume, weather, mechanical error, strikes, natural disasters, terrorism safety control, local carrier mis-scans or inaccurate/incomplete shipping information, and we do not require a signature for the release of any shipment. Leaving a package at an address is ultimately up to the complete discretion of the individual delivery person and is therefore entirely outside our control.
We do not require a signature for the delivery of most of our packages and are not responsible for packages that require a signature but are not delivered because no one is home to sign.
Customers are responsible for checking that all shipping information is correct before submitting an order as well as in their order confirmation email. If you need to modify the delivery address once your order has shipped, there will be a $10 address change processing fee applied to your order. Once an address modification is requested, carriers require one business day to process the change, which may delay the package. We are not responsible for delays in transit caused by address modification.
There are no returns, refunds, or cancellations allowed on any orders that have shipped or have entered into fulfillment.
All packages are shipped via UPS or FedEx and therefore we cannot ship to P.O. Box addresses.
We’re so sorry to hear this! Please take photos of the damaged or defected product showing:
- A photo of the area of concern
- Two full shots of the product (from the side and overhead)
- A shot of the packaging/box
Email us at email@example.com with copies of the photos and your order number. We understand that sometimes items get damaged and we will work to resolve the situation quickly. In most cases, we will reship your order at the next available ship date.
We do our very best to pack your order perfectly. We understand that sometimes mistakes are made and we will work to resolve your issue as quickly as possible. Please send us an email at firstname.lastname@example.org with the following information:
- Order Number
- Name of Product(s)
- Any photos or incorrect items and photos of the items you DID receive
We take enormous pride in making sure that your order is packaged properly and shipped at the appropriate speed, so it arrives at your doorstep in good condition and safe to consume. We take the necessary steps according to the season (such as extreme heat) to mitigate these risks but they are sometimes affected by conditions beyond our control.
Some of our items are shelf-stable and don’t require refrigeration, and for our frozen products, it is normal for the items to arrive partially or fully thaw in transit. Our products that require refrigeration are safe to enjoy as long as they arrive cool to the touch.
We would be happy to cancel any orders that have not been shipped. We process orders pretty quickly, so please notify us of any cancellations as quickly as possible by emailing email@example.com. If the order has already shipped, please view our return policy.